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The Role You’ll Play
Do you love rising to the occasion and working through complex challenges using your EDI skills and customer service chops? As the EDI Coordinator for a global manufacturer, you will have the opportunity to interact with all levels of the organization from VPs to techs, both inside and outside the company. You will use your EDI experience to resolve challenges and help create smooth business processes both for customers and internal teams. You will exercise flexibility and a willingness to jump in with solutions when a problem arises. You will not let any stressful situation derail your process or prevent you from solving the problems in front of you. You will pride yourself on your clear, professional communication style and ability to ask questions to understand the solutions needed to a problem. Does this sound like you? If so, this might be a great next step for your career!
Who You Are
Well versed in EDI processes and functions in a manufacturing setting, able to troubleshoot and work independently.
Passionate about customer service with a drive to see challenges overcome and business process function seamlessly.
An excellent, clear communicator with both written and verbal skills, able to speak to customers and internal teams alike to resolve challenges.
Capable of working autonomously with a remote global team.
Flexible with your time and capable to handle stressful situations with ease.
Quick to jump in and find a solution when a problem arises.
Willing to learn and grow your career and EDI expertise.
Wherever you call home-- this is a remote position!
Access to good, high-speed internet service.
All the benefits associated with working on a distributed team.
An amazing commute time!
You might not have a water cooler to gather around, but you don’t have to wear pants to work!
Bachelor's Degree in a related field + 5 years of EDI experience + 2 years of customer service experience OR 5 years of EDI experience + 5 years of customer service experience
Experience in all facets of EDI, including basic transaction set mapping, trading partner setup, testing, and implementation
JDE Enterprise One 9.0 software knowledge (highly preferred)
Ability to be on call 24/7 as needed (~10%)
Ability to travel as needed (~15%)
Cleo Lexicom knowledge (preferred)
IBM Sterling knowledge (preferred)
TrustedLink Software knowledge (preferred)
AS400 software knowledge (preferred)
Exposure to FTP & sFTP protocols and FTP Server
Understanding of X12, EDIFACT, idoc, flat file data formats
Understanding of supply chain X12 EDI transactions like 810, 850, 855, 860, 865, 856, 940, 945, 997, 864 etc. and corresponding EDIFACT transactions