san francisco

Head of Customer Support

This listing is now CLOSED.

Please click here for more opportunities.

Position Mission:

The mission is the fundamental reason this position exists.

HOVER is transforming the home improvement market by making it possible for anyone with a smartphone camera to create an interactive 3D model of virtually any building in the world, complete with detailed measurements and powerful design features. The mission for the Head of Customer Support is to build a world-class support team. You'll develop and implement the strategy that will provide Hover customers with an amazing support experience.

Outcomes:

The outcomes are the specific and measurable objectives that have a significant impact on the team and business, and include the timeframe over which they should be achieved.

  1. BUILD A WORLD-CLASS SUPPORT TEAM

  2. OWN THE OVERALL TEAM STRATEGY AND SUPPORT GOALS (CSAT)

  3. IDENTIFY & TRACK KEY SUPPORT SUCCESS METRICS

Travel Requirements:

25%

Other Requirements:

YOU SHOULD HAVE:

  • B.A. or B.S. degree

  • 5+ years of experience in customer success, account management, professional services, or consulting, with at least 3 years' experience leading a team within these environments.

WE HOPE YOU HAVE:

  • Experience working with large enterprise customers within the SaaS industry, higher education, and/or the public sector.

  • Practical business knowledge combined with a genuine passion for technology, big data, and/or entrepreneurship.

  • Great communication skills, including the ability to credibly and compellingly present and debate recommendations with senior leadership.

  • A proactive approach to your role, including the ability to seek out information, solve conceptual problems, align resources, and deliver results within challenging conditions.

  • A high-energy, team-first attitude and a motivation to excel in a fast-paced startup environment.

  • Working knowledge of Salesforce reports, metrics and dashboards.


Senior Growth Marketing Manager [Acquisition]

This listing is now CLOSED.

Please click here for more opportunities.

Position Mission:

The mission is the fundamental reason this position exists.

HOVER is transforming the home improvement market by making it possible for anyone with a smartphone camera to create an interactive 3D model of virtually any building in the world, complete with detailed measurements and powerful design features. The mission for the Senior Growth Marketing Manager - Acquisition is to use data to implement campaigns both online and offline (i.e. Adwords, paid social, display, mobile, events, etc.) to grow the HOVER user base. You will carefully test and measure all campaigns, running multiple tests at any point in time.

In this role, you will work closely with analytics, product marketing, partner marketing, sales and the rest of the growth team to lead efforts that will grow our HOVER audience.

Outcomes:

The outcomes are the specific and measurable objectives that have a significant impact on the team and business, and include the timeframe over which they should be achieved.

  1. Introduce 1,700 new organizations monthly to Hover’s 3-D modeling tool.

  2. Increase website traffic by 30K unique users per month in the first 6 months.

  3. Achieve a ROAS of 2.5X in the first year.

Travel Requirements:

25%

Other Requirements:

YOU SHOULD HAVE:

  • 5-7+ years of work experience in a B2B or B2C acquisition role

  • A love of data - can both analyze a marketing funnel to size different growth opportunities, build tests to measure impact and synthesize complex results into actionable recommendations

  • Expert at project management, able to independently manage and execute multiple projects at various stages at one time

  • Strategic thinker with meticulous attention to detail

  • Deep understanding of various marketing channels including paid search, SEO, content, ABM, social, events

  • Growth mindset with results-driven approach to work (testing, measuring, iterating)

  • Experience working cross-functionally

  • SQL knowledge is a plus (not a must have)

WE HOPE YOU HAVE:

  • A passion for 3D technology (including AR / VR) and a deep appreciation for how it can change the way our world works

  • Familiarity with the culture, opportunities, and challenges of working at an early growth-stage startup